servicenow psu
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ServiceNow
https://pennstate.service-now.com
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Penn State IT Service Portal – Penn State‘s IT Help Portal
https://pennstate.service-now.com/sp
The Penn State Help Request Portal is the self-service interface for users of Penn State IT services. At the portal, users can look for ways to solve problems themselves, request assistance through a tool that interacts with the ServiceNow platform, and view any open requests or records.
ServiceNow : “The tool” – Pennsylvania State University
https://sites.psu.edu/itsservicemanagement/the-tool
The Service Management Office (SMO) will deploy updates to ServiceNow on May 11, 2016, during the standard maintenance window. Patch notes are available on the Service Management Office (SMO) website (smo.psu.edu) under the patch notes documentation section.
ServiceNow: Getting Started with Navigating the ServiceNow …
itld.psu.edu/training/servicenow-getting-started-navigating-servicenow-interface
ServiceNow: Getting Started with Navigating the ServiceNow Interface This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.
ServiceNow® Fundamentals Training | Penn State Harrisburg
https://harrisburg.psu.edu/continuing-education/professional-growth/servicenow
ServiceNow® Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this three day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and …
Service Status – Penn State‘s IT Help Portal
https://pennstate.service-now.com/sp?id=services_status
ServiceNow: Penn State Service Management Program Support – no outage – 9/ 30. ServiceNow: Penn State Service Management Program Support – no outage – 10/ 1. ServiceNow: Penn State Service Management Program Support – no outage – 10/ 2.
ServiceNow – The smarter way to workflow™
ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity. Make work, work better Built on the Now Platform , our product portfolio delivers the IT , employee , and customer workflows that matter—with enterprise solutions to help drive every part of your digital transformation.
Zoom_Login
Visit and bookmark zoom.psu.edu for the latest updates, news, resources, support, and training information. For technical questions and issues, please contact the Penn State IT Service Desk by calling 814-865-HELP or emailing zoom@psu.edu.
Canvas
Service packs are updates to Canvas released on a regular basis. The next Service Pack deployment will be on Thursday, September 17, 2020, from 5:00 a.m. to 7:00 a.m. ET. This update will not affect core Canvas functionality, however, Penn State customizations (items…
LionPATH Support
https://launch.lionpath.psu.edu
We are partnering with the many functional offices who comprise the extended LionPATH network. Because there are many of you and only a few of us on the LionPATH team, we will direct you to the appropriate functional office or to Service Now–Penn State’s online ticketing system to submit a service request.
Service Catalog and Request … – Sites at Penn State
https://sites.psu.edu/itsservicemanagement/service-catalog-and-request-fulfillment-phase
Implement the Service Now Service Catalog module and processes for the ITS sub units. Key Deliverables • Service management module deployed and available to ITS staff. • Service Catalog Managers identified, educated and trained. • Service Catalog established and aligned to ECAR. • Process for Service Catalog updates
Upcoming Enhancements – Pennsylvania State University
https://smo.psu.edu/upcoming-enhancements
The following enhancements to ServiceNow and service management processes are scheduled. If you have any questions, please contact the SMO.. More detailed and targeted communications, including any information about training and policy, will be shared in advance of each release.
Change Management – Pennsylvania State University
https://sites.psu.edu/itsservicemanagement/change-management
The Service Management Office (SMO) will deploy updates to ServiceNow on May 11, 2016, during the standard maintenance window. Patch notes are available on the Service Management Office (SMO) website (smo.psu.edu) under the patch notes documentation section.
Penn State Self-Service Portal Enhancement
https://smo.psu.edu/portal-enhancement
The Penn State Help Request Portal is the self-service interface for users of Penn State IT services.. At the portal, users can look for ways to solve problems themselves, request assistance through a tool that interacts with the ServiceNow platform, and view any open requests or records.
Service Catalog Management – Pennsylvania State University
https://sites.psu.edu/itsservicemanagement/service-catalog-managment
The Service Management Office (SMO) will deploy updates to ServiceNow on May 11, 2016, during the standard maintenance window. Patch notes are available on the Service Management Office (SMO) website (smo.psu.edu) under the patch notes documentation section.
Luke Kasper – Principal Security Consultant – ServiceNow …
https://www.linkedin.com/in/lukekasper
View Luke Kasper’s profile on LinkedIn, the world’s largest professional community. Luke has 2 jobs listed on their profile. See the complete profile on LinkedIn and discover Luke’s …
Is there a Change Management User Guide? – Sites at Penn State
https://sites.psu.edu/itsservicemanagement/is-there-a-change-management-user-guide
The Service Management Office (SMO) will deploy updates to ServiceNow on May 11, 2016, during the standard maintenance window. Patch notes are available on the Service Management Office (SMO) website (smo.psu.edu) under the patch notes documentation section.
Box | Simple Online Collaboration: Online File Storage …
https://app.box.com/services/browse/37/box-servicenow
Security is handled by ServiceNow – ServiceNow grants access to Box documents, ensuring consistent and secure integration. Export ServiceNow tables to XML or CSV files – ServiceNow tables can be exported directly into Box in either XML or CSV files either on demand or based on your schedule. These files can be used for backup or as input …
ServiceNow as a Ticketing System: The Whole Story
https://www.scnsoft.com/blog/servicenow-ticketing-and-beyond
ServiceNow ticketing is a platform with numerous applications and features aimed at optimizing business workflows and eliminating tool switching across the enterprise. Having started with the ITSM sphere, ServiceNow is moving towards making all other domains’ and departments’ work efficient.
Penn State Service Now General Ticket Request page …
https://it.la.psu.edu/images/Picture4.png/view
Penn State Service Now General Ticket Request page CORONAVIRUS UPDATES: Select the “more info” link for coronavirus-related resources and updates for Liberal Arts students, faculty, and staff. More info >
About Center for Public Service – Portland State University
https://www.pdx.edu/cps/about-center-for-public-service
To meet those needs, programs were created at both Portland State University and Lewis and Clark College. Following years of collaboration, in 1996 the two centers merged to become what is today the PSU Hatfield School of Government’s Center for Public Service. Now hosting an entire fleet of programs, it continues to empower people from a …
Recent Enhancements – Pennsylvania State University
https://smo.psu.edu/recent-enhancements
Penn State’s ServiceNow instance will be upgraded to London on March 26. The upgrade is a standard process to ensure that the tool is up-to-date and as secure as possible. The ServiceNow London release notes has more information. Knowledge Management Enhancements.
SAP CONCUR SUPPORT THROUGH SERVICE NOW | SAP Concur
https://sapconcur.psu.edu/sap-concur-support-through-service-now
Using the Service Now system will enhance our ability to closely monitor all incidents and ensure timely resolution. Please address all email inquiries to [email protected]. If you use the Contact Us web form on our SAP Concur web site, that information will also be delivered to our SAP Concur Support team through Service Now.
Application scope – ServiceNow
https://docs.servicenow.com/bundle/paris-application-development/page/build/…
Application scoping protects applications by identifying and restricting access to application files and data.The global scope is a special application scope that identifies applications developed prior to application scoping, or applications intended to be accessible to all other global applications.The
Get Support | Penn State IT
https://it.psu.edu/get-support
The IT Service Desk provides troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students, faculty, and staff members. Visit the IT Service Desk virtually. University Park Hours and Locations: Due to COVID-19 safety concerns, there are NO physical walk-up locations or hardware repairs available.
Active Directory | Enterprise Infrastructure and Operations
https://webtest.ais.psu.edu/services/active-directory
Active Directory Description. Note: This page contains information on the current Active Directory implementation at Penn State. For information on the upcoming ONEForest project, see the ONEForest Project Plan Wikispace and the ONEForest Community Newsletter.. Penn State provides the ACCESS.PSU.EDU Windows Active Directory Root domain to be used by the University community.
Matt Schmitt – US Navy and USMC Business Leader …
https://www.linkedin.com/in/matt-schmitt-1872143
View Matt Schmitt’s profile on LinkedIn, the world’s largest professional community. Matt has 1 job listed on their profile. See the complete profile on LinkedIn and discover Matt’s …
IT Services for Researchers | Penn State IT
Penn State provides researchers and faculty with a variety of services and tools to help enable and aid them in their work. Here you will find all technologies, platforms, and services available at Penn State in Research Computing, Research Cyberinfrastructure, and Research Data. … The ServiceNow catalog of research services provides …
Aaron Callaway – Director – ServiceNow | LinkedIn
https://www.linkedin.com/in/aaron-callaway-a701a06
Happily Acquired by ServiceNow in November 2019! Soon to be ServiceNow BCM!!! MaestroRS is a Business Continuity and IT Disaster Recovery industry disruptor that operationalizes BC/DR in …
Submitting Support Tickets and General Incidents …
https://it.la.psu.edu/self-help-faqs/customer-experience-and-engagement-1/submitting…
This will take you to a ticket request form in ServiceNow. The type of ticket created will be related to the category you selected previously. In this example, the ticket is a “Website Support Request.” Your name and user ID will autofill into the “Requested For” box but you can change this information if you are submitting the ticket on …
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